Microsoft 365 renewal: the last day to say no
If your billing account is a Microsoft Customer Agreement (the newer type), you only get a refund by cancelling within seven days of the start or renewal; after that you can switch off recurring billing and keep the service until the term ends. Older Microsoft Online Subscription Agreement accounts get a prorated credit or refund when they cancel.
What Microsoft 365 says
“within seven days after the start or renewal”
“If you have an annual subscription and are paying monthly, you're charged each month for the remainder of your subscription term.”
Source: Microsoft: cancel your subscription (page dated 2 July 2026); Microsoft: 2026 packaging and pricing updates, checked on 2 October 2026.
Your order form or negotiated agreement can say something different. Check your own contract. This page covers accounts bought direct from Microsoft. If you buy through a reseller, their terms apply on top, so check with them.
Work out your last day
Pick your date and the last day to give notice appears here.
How to give notice
- Find your renewal date in the billing area of your Microsoft 365 admin account.
- Switch off recurring billing before that date. Microsoft's cancel page, linked above, has the current steps.
- Take a screenshot of the setting once it is off and note the date.
- Missed it? On a Microsoft Customer Agreement account, the seven-day refund window after renewal is your last easy exit.
Questions people ask
Can I get my money back after seven days?
It depends on your billing account type, shown in your Microsoft 365 admin centre. On the newer Microsoft Customer Agreement type the refund window is seven days; after that you can stop it renewing but not recoup the term. On the older Microsoft Online Subscription Agreement type, Microsoft gives a prorated credit or refund when you cancel.
I pay monthly on an annual plan. Can I stop paying?
On a Microsoft Customer Agreement account, Microsoft says you are charged each month for the rest of the term.
Does the July price rise apply to me?
Microsoft says the pricing updates take effect on 1 July 2026 and that existing customers remain on current pricing until renewal. Business Basic goes from $6 to $7 and Business Standard from $12.50 to $14 per user per month (US list prices; yours depend on your country and reseller). Business Premium is listed with no change. Check your own invoice.
Get a reminder before the last day
Put your Microsoft 365 date in the free renewal reminder and we will email you before the last day. No account needed. Or start free and upload the contract.
Renewly is not affiliated with Microsoft 365. This is a summary of their published terms, not legal advice.
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